In-Room Dining, Reimagined: More Orders, Less Waste, Zero Hassle
Room service has always been a signature hotel experience — but let’s be honest, it hasn’t evolved much since the days of printed menus and ringing phones.
Meanwhile, guests expect everything — from dinner reservations to takeout — to be just a few taps away.
So what if room service worked like that?
A Better Way to Do In-Room Dining
MilesCX makes it easy to offer in-room dining through a branded mobile menu your guests can access from a QR code, tablet, or welcome text. But this isn’t just digital ordering — it’s a smarter system that:
- Uses AI-powered upselling to boost average ticket size
- Lets staff and guests chat in real time for special requests or upgrades
- Routes all requests to a single inbox — no phone lines, no missed calls
Enables guests to message staff when trays are ready for pickup
📈 According to research, digital menus can increase average order value by up to 20-30% (source). Why? People feel more comfortable browsing, and they tend to order more when not rushed.
The Forgotten Tray Problem (And How to Fix It)
Guests don’t want to call the front desk just to get a tray picked up. Staff don’t have time to patrol the halls between requests. And those lingering trays? They’re not just unsightly — they affect your brand and your bottom line.
That’s why MilesCX includes built-in tray pickup messaging.
Guests simply reply to the same text thread they used to order — no app, no extra steps. One tap, and your staff gets notified instantly. No more missed requests, no more food waste sitting outside guest rooms.
Why This Works
Traditional room service puts strain on staff and limits revenue. Calls jam up the front desk. Missed orders frustrate guests. And tray pickup? Easily forgotten in the chaos of peak hours.
MilesCX turns this process into a simple, scalable system:
- 📞 No more clogged phone lines
- 🚪 No more hallway clutter
- 💬 No more missed requests
Just fast, convenient dining that fits modern guest expectations.
Give Your Guests the Room Service They Deserve
In-room dining isn’t dying — it’s just overdue for an upgrade. With MilesCX, you can deliver a five-star experience without the five-star overhead.
